CUSTOMER REVIEWSRead what people in the greater Seattle, WA area are saying about us.
Jess showed up on time, communicated every step of the way and went above and beyond. I will be hiring Emerald City Carpet Repair for stretching my other rooms.
It was very easy. They called me after I signed up with Home Advisor to set up an appointment to come fix it.
Professional and prompt in both communication and service. Final cost was in the range of their original estimate and also the HomeAdvisor estimate range. Jess did a great job and also made sure to leave a clean worksite which was all very appreciated.
Came quickly. Provided fast and friendly service.
Jess and his team have helped me twice now with carpet issues. The first time we had some water damage. Jess cut a piece of carpet from a closet and stitched things together very nicely. He also helped stretch my carpet for the entire living room afterwards. The second time we had to remove some permanent stains. The carpet cleaner who came first used some tough chemicals that caused delamination. As a result we had to replace a bigger piece of carpet in addition to like 6,7 small circular stitches. Very impressed with the end results. Both times Jess was professional, polite, and on-time. He also cleaned the room afterwards. Highly recommended.
Jess just left our house after his second visit to help us get ready to move. Great work, very responsive and friendly. I refer to our second visit because Jess came to our house a couple of weeks ago to stretch the carpet on the second floor of our house. He worked wonders in several rooms and our main hall, where the carpet began to wrinkle due an inferior installation by another company. As we’ve been preparing to move, I found another wrinkle in our main living room. I called Jess and he came right out the next day. His fix was quick and very well done. Jess is very professional and even double checked his prior work to ensure it met his standards. I only wish I knew Jess had a Yelp page before he started the work. We could have gotten some very dramatic before and after pictures to demonstrate the quality of his carpet repair. As we move into our new home, I am confident to say that I now have someone I trust to work on our carpets as needed. We’re considering replacing the carpet in a couple of rooms in the new house and Jess will be my first call. Thanks, Jess!
Jess to the rescue! This guy can do it all! We recently moved into a new (to us) home and the seller had new carpet laid. Unfortunately, whoever installed the carpet did a terrible job! We had bubbles and areas that were lifting, not to mention areas with nails poking up. Not great in your toes or for our toddler. I called Jess, on a referral from a friend, and I was not disappointed! He was awesome! He showed up on time, gave a great and accurate estimate, was courteous, knowledgeable and professional. Jess helped to make our house a home and a place that I now feel comfortable letting my son crawl and explore on the floors. We will gladly refer all friends and family to Jess and Emerald City Carpet Repair in the future!
Thank you Jesse! We are in the process of getting our house sold. For many it can be extremely stressful to get things in order and done in a timely manner. I was referred to Jesse who I called after hours. He immediately booked us in the next day to get the carpets repaired. Usually, there is a waiting time with many companies I used in the past. This service and support meets our less than one week to market listing. Jesse’s professional support, assessed the carpet situation told us what was needed and finished the jobs in less than 2 hours for 3 large living areas. Looks fantastic. We are grateful for his expertise and the value as a customer he provided before, during and after the carpet repair. Thank you again Jesse for caring to make our experience a great experience!
Very professional. The job looks great. Sure beats having to recarpet the whole house.
Highly recommend both Emerald City and Jess. Emerald City Carpet Repair called me only minutes after I had submitted my inquiry on HomeAdvisor, and were able to schedule our repair work in just a few days, at a time convenient for us. The serviceman, Jess, arrived early in the arrival window, and CALLED me a half hour ahead of his arrival to let me know when he would arrive. Very helpful! Jess was personable, polite and did excellent work in a small amount of time. He stretched the carpet and completely eliminated all the wrinkles and bumps and left it looking good as new. He even vacuumed the dust on the molding. Thank you to Jess and Emerald City Carpet Repair – we plan to have them out soon again for another project.
It was a job well done, very professional, on time and good price.
Emerald City Carpet Repair did a great job! I was able to book with short notice, they arrived on time and got the job done quickly. I would definitely recommend them for stretching carpet. They look like new again.
Jess was prompt, courteous, professional and completed the needed carpet repairs quickly. His workmanship is excellent and he also stands behind that work by offering an unconditional lifetime warranty on the repairs. Five star service at a reasonable price!
Jeff called the morning of the appointed date and time and said they would be at our home in 35 minutes…and they arrived on time. They stretched our carpet in three areas and repaired a seam. All work was done quickly and professionally. They gave us a contact name for carpet cleaning and that company is willing to come on Saturday. We are pleased to recommend Emerald City Carpet Repair.
They are specialized in carpet repair. I had a newer carpet in the master suite but decided to install hardwood floor. So I started to look for someone who can transplant the carpet into several closets and the garage door steps which had old carpets. The technician removed the carpet, & pat and transplanted into the other places that I wanted. His work was very efficient and neat. Price was affordable.
Great communicators, on time, contractor called when on the way, efficient and friendly, great work!
I am very happy with the service and professionalism. He arrived on time, got right to work and cleaned up after completing the job. Very impressed.
Very prompt, very friendly. He did a great job in a very short time frame. Definitely knew what he was doing. Going to have him back to do the rest of the house.
Very competitive in pricing. love their lifetime guarantee. Didn’t nickel and dime me which I liked.
Definitely recommend this company. Had them out today to do repair throughout the whole house. Jess their tech did some amazing work for a very reasonable price!
Very accommodating and quick. Project came in below the estimate. Would hire again.
Jess was very professional and overall a huge help with our project. We’re very satisfied with the job he did! We highly recommend him!
Friendly and great customer service. Provided an estimate that worked for our needs and it was even cheaper than anticipated as we moved all our furniture beforehand. The stretch looks great and we did not need to change out the carpet before selling the place.
Jess did an awesome job restretching my carpet. He gets my two thumbs up for being flexible, friendly, and reasonably pricing for the job. I would recommend him for any carpet repair job to my friends.
Jess and Adam did a great job stretching out a number of wrinkles that had developed in our carpeting due to incorrect original installation years ago. They showed up early in their appointment window, worked efficiently, and finished earlier than expected. We are very happy with the results – just wish we had done it sooner! The big wrinkles in the living room are gone, and we can feel happy with the appearance of our heavy traffic areas again. Thank you! We’ll definitely be calling again in the future if we need carpet installed.
Our home had several rooms requiring re-stretching and a few pet damaged areas that needed repair. Jess did a great job! He was professional, on time and we were very pleased with the end result. I highly recommend his services!
Very accommodating and quick and project came in below the estimate. Would hire again.
I called last minute and was interested in a same day appointment. Jess was there within 2-3 hours and did a fantastic job!
So efficient. So pleasant to work with.
They were the only ones to actually contact ME, rather than me contacting them. They did a great job. In and out quickly. They stretched the carpet in 2 rooms and they look great now. Definitely recommend Emerald City Carpet Repair.
He came out a did the job the same day.
Emerald City Carpet Repair sent out Jasper to patch my carpeting where I’d used a bleach cleaner. Jasper was very pleasant to deal with. He traded out the carpeting pad from a small piece at the back corner of a large closet of mine. He replaced the closet pad with one he brought with. Fortunately, I had extra carpeting from the original installation for the patch work. His work was flawless and you wouldn’t even know that the patch is here! I highly recommend this company and, in particular, this craftsman, Jasper!
He came on time and completed the job in less than 2 hours. He was cheerful and courteous. I am happy with the job he completed.
Jess was the technician who stretched our carpet. We had three bedrooms, a large bonus room, and the family room carpet stretched. Our carpet is top of the line and was installed 11 years ago. It developed buckles or wrinkles because it was not adequately stretched when it was installed. Jess did a fantastic job and was a true craftsman when it came to the very detailed work. He was a very hard worker and has been doing this job for almost 25 years although he is only 36 years old. Long story. But his skill and ability show that he has learned the trade from expert journeymen. He was very careful to not damage, mark, or even touch the surrounding walls or trim while he was working. I would recommend Jess unqualifiedly to anyone who needs a quality job done in stretching their carpet.
Very professional, prompt, courteous and helpful. I would highly recommend them for a refreshing experience with a service provider.
New to the area we need the carpet stretched in the hallway. HomeAdvisor sent suggestions I chose Emerald City Carpet Repair. From the phone call to the completion of the work all staff very helpful and professional. The area repair is indistinguishable from the remainder of the carpet. Definitely shall be a return customer.
Wonderful customer service! Everyone I talked to was very polite, friendly, and helpful. The technician didn’t show up during the time frame that was given but I called and they let me know he was just held up at the previous job and showed up within the next hour. Work was done fairly quickly and you can hardly tell there was a giant hole in my carpet. Would definitely use this company again if I needed to.
He showed-up as scheduled and did an exceptional job stretching my carpet…no more bulges. Could not be happier!
Jess just left our house after stretching our carpet and I’ve got to say, this was an extremely positive experience! He was very friendly, professional and did quality work. I would recommend this company 100% for any carpet repair needs and suggest you ask for Jess!
He gave me a better deal to repair carpet under my door from dog and to stretch out the wrinkle in my living room. He says there’s a lifetime warranty on his repairs. Thanks again!
Quality work at an affordable price. I will hire for any carpet issues that I need done.
Emerald City Carpet Repair is where it is at! The technician there knows exactly what he is doing and you couldn’t ask for a better guy to fix your carpet.
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Serving all of Snohomish & King County, WA, including: Seattle, Bellevue, Redmond, Kirkland, Shoreline, Bothell, Edmonds, Lynnwood, Mukilteo, Mill Creek, Marysville, Lake Stevens, Snohomish, Everett, and the surrounding areas.